Frequently Asked Questions
Yes, although additional fees may apply for areas outside of our local radius. Please refer to our Delivery Areas page to see if we service your desired event location. Remember prices do not include sales tax.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours or more in advance. If this is the case, we will call the day before your event to confirm that an adult will be at the party location.
Absolutely not. Rented inflatables and party equipment/supplies should be clean when you get them. At JumpStars, we clean and disinfect after every rental.
Well, yes and no. A blower keeps air in the jump unit the entire time. Once unplugged or turned off they deflate. That's why we require an outlet within 100' of the unit or a generator. Longer cords can pop your circuit breaker and damage our equipment so we bring our own heavy duty cords.
But, in cases of severe weather or overnight rentals, the blower has an on/off switch and should be turned off during long intervals of inactivity.
But, in cases of severe weather or overnight rentals, the blower has an on/off switch and should be turned off during long intervals of inactivity.
For the time being, we can only service recreational parks within High Springs, FL. If you want to set up at a park, you may have to rent or provide a generator(of at least 3500 watts). We have generators for rent at a reasonable cost. Also, parks are first come, first serve so get your pavilion early in the day.
Cash, Credit Cards(Visa, Master Card, Discover, or American Express), or Business Checks. If paying by cash, please have exact change as our drivers do not carry cash. If you'd like to pay with a personal check, a matching photo ID will be required.
Please refer to our cancellation policy page for details.
Yes, all orders require at least a $34 Debit/Credit Card deposit to hold your reservation.
Most of our bounce house combos are 30'L x15'W x 16'H. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room for participates to walk from the exit back to the entrance. They also need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Check the requirements listed with each jump. Also, make sure you have at least a 4' access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks, gravel, or roots as the constant rubbing will wear through the vinyl jumps. Also, we do not set up in dirt or sand, mainly because it takes several bookings to clean, and the extra cleaning will be unfair and inconsiderate to the next clients.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation.
If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we send emails and have you sign all of our safety rules so that you can be the trained operator.
If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we send emails and have you sign all of our safety rules so that you can be the trained operator.
Yes. But, in order to book a reservation within 12 hours of the event start time, we will need full payment of the order's total with a credit or debit card before we begin loading your desired items, plus an additional $35 per emergency crew member if necessary. Please understand that we are diligent in our efforts to set up all reservations early so last minute reservations can create problems in the success of our on-time scheduling, loading of trailers, and crew member availability. For item availability we recommend booking your reservation as much in advance as possible. Some clients reserve their events two or three months in advance.